By: Tim Singer
I am trying to cancel a RT flight reservation made on the JetBlue site from Fort Lauderdale to Provincetown. The site will not allow me to use the cancellation feature online because it is a code share flight with Cape Air and referred me to an (800) number. The first time I got through the prompts, a message came on saying there is a 182 minute (!) wait period. I held for about forty minutes expecting a customer service rep or an option to leave my number for a call back. It never happened. Finally I had to hang up to take care of some work related items. When I called about ninety minutes later, I was offered the option to speak with a representative by text. The wait time was about thirty minutes. When I was able to explain the issue to "Rory" through the text platform, I was told that because this is a code share reservation, it may only be cancelled through the (800) numbered. I called again to the (800) number and was given an option to leave my number for a call back. I cancelled my afternoon appointments and kept my phone with me. About two hours later, I received a call from a customer service representative. She said that because my reservation was in a code share, her department could not cancel the Reser ration and she was transferring my call to another department. That was about forty five minutes ago. I am sitting with my phone on speaker listening to scratchy between station music waiting to speak with a live person. Ideas???
By: Elaine Gregerman
I need to cancel a flight on Jet Blue #2469 for Aug. 18. since my doctor said I can't travel Just fell in house on Friday night at 11:30 and no one found me till Sunday at 3:30. Friend had my key and came over because she could not reach me. Found me on bathroom floor and could not get up. She called 911 and paramedics took me to Hospital. I stayed 4 days then went to Springtree Rehap for 2 weeks. DoI need a doctors note to cancel with no penalty.
By: John Orlando
IM IN NEED OF CHANGING A FLIGHT THAT IVE ALREADY BOOKED ON JET BLUE. DEPARTING DATE 6/27/21 FROM FT LAUDERDALE TO CLEVELAND OHIO RETURNING 7/5/21 HOWEVER I NEED TO CHANGE THE RETURN DATE TO 7/9/21 CONFORMATION CODE MPMESS